At Disposo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to your personal information.

1. Who We Are

Disposo provides rubbish removal and clearance services in London and surrounding areas.

For the purposes of UK data protection law, Disposo is responsible for the personal information described in this Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@disposo.co.uk

2. Information We Collect

When you request a quote or contact us through our website, we may collect:

Your name
Telephone number
Email address
Collection postcode
Collection address
Type of clearance or rubbish removal service required
Preferred collection date
Photographs you choose to upload of rubbish, furniture, waste or other items to be collected
Any other information you voluntarily provide when contacting us

We only ask for information that is reasonably necessary to respond to your enquiry, provide a quotation and arrange or carry out our services.

3. How We Collect Your Information

We primarily collect personal information directly from you when you:

Complete a quote or contact form on our website
Upload photographs through our website
Contact us by email
Communicate with us in connection with a quotation, booking or collection

Quote requests submitted through our website are sent to our business email account. Form submissions are not intentionally stored as separate customer records within WordPress.

4. How We Use Your Information

We may use your personal information to:

Respond to your enquiry
Prepare and provide a quotation
Contact you regarding your requested service
Arrange and manage a rubbish removal or clearance collection
Provide our services
Give relevant collection information to the driver carrying out your collection
Respond to questions or problems relating to a booking or service
Maintain appropriate business and administrative records
Comply with applicable legal and regulatory requirements

We do not currently use personal information submitted through our quote form to send marketing emails or marketing SMS messages.

5. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Where you contact us for a quotation or ask us to provide a rubbish removal or clearance service, we generally process the information necessary to take steps at your request before entering into a contract with you and, where a booking is made, to perform our contract with you.

In some circumstances, we may also need to process or retain certain information to comply with our legal obligations.

6. Photographs

You may choose to upload photographs of the rubbish, waste, furniture or other items you would like us to collect.

We use these photographs to understand the type and approximate amount of material involved and to help us assess your request and provide or confirm a quotation.

Uploaded photographs are normally retained for no longer than one month, unless we reasonably need to keep them for longer in connection with an ongoing booking, enquiry, dispute or legal requirement.

Please avoid including people, identification documents or other unnecessary personal or sensitive information in photographs you upload.

7. Sharing Your Information

We do not sell your personal information.

We may share limited personal information with a driver who needs it to carry out your collection. This may include your name, collection address, postcode, telephone number, collection details and other information reasonably required to complete the service.

Drivers should only receive information necessary for carrying out the collection and should not use that information for unrelated purposes.

We may also use service providers that support the operation of our website, email or IT systems. Where those providers process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

8. Payments

Our website currently allows customers to request quotations and services but does not process payments directly through the website.

Payment arrangements are handled separately from the website quotation form.

9. Analytics and Advertising

We do not currently use Google Analytics, Google Tag Manager or Meta/Facebook Pixel to analyse visitors or for advertising through the website.

If we introduce analytics, advertising or similar tracking technologies in the future, we will review this Privacy Policy and any applicable consent requirements before using them.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing quotations, managing bookings, dealing with enquiries and meeting applicable legal, accounting or regulatory requirements.

Photographs uploaded for quotation purposes are normally deleted within one month, subject to the circumstances described above.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict the use of your personal information in certain circumstances
Object to certain uses of your personal information
Request the transfer of certain personal information where the right to data portability applies

These rights are not absolute and may depend on the circumstances and the lawful basis on which your information is being processed.

To exercise a data protection right or ask a question about your information, contact: info@disposo.co.uk

13. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@disposo.co.uk.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example if our services, website, technology or legal obligations change.

When we make material changes, we will update the version published on our website and change the “Last updated” date at the top of this page.

15. Contact Us

If you have any questions about this Privacy Policy or how Disposo handles your personal information, please contact:

Disposo
info@disposo.co.uk